FAQ

FAQ

HOW CAN I MAKE A PURCHASE?

OUR RELEASES ARE HANDLED ON A PRE-ORDER BASIS. NONE OF OUR CONCEPTS ARE MASS-PRODUCED. FOR THIS REASON, THERE IS A TURN-AROUND TIME ASSOCIATED WITH EVERY ORDER, AND PRE-ORDERS TAKE PLACE ON OUR WEBSITE AT THE TIME OF LAUNCH.

HOW LONG DO I NEED TO WAIT TO RECEIVE MY ORDER?

AVERAGE TURN-AROUND TIME FROM THE MOMENT ONE PLACES AN ORDER TO RECEIVING THE GOODS IS USUALLY ABOUT 30 DAYS. SOMETIMES LESS, SOMETIMES MORE. AT TROVE, WE PUT A LOT OF FOCUS ON DETAIL AND QUALITY. AS WE ALL KNOW, EXECUTING THINGS WITH THIS FOCUS TAKES TIME. BUT WE PROMISE IT'S WORTH THE WAIT. AFTER PLACING AN ORDER, WE KEEP OUR CLIENTS UPDATED ON THEIR ORDER PROCESS VIA EMAIL.

HOW OFTEN DO YOU RELEASE PRODUCTS?

WE DON'T HAVE A SPECIFIC FREQUENCY. AT TROVE, WE DON'T FOLLOW A TRADITIONAL CALENDAR. WE PUT CONCEPTS OUT WHEN WE DEEM THEM READY FOR THE PUBLIC.

HOW MANY ITERATIONS OF EACH ITEM DO YOU MAKE?

AT THE MOMENT, WE ARE RELEASING PRODUCTS IN BATCHES OF 23, ALL INDIVIDUALLY NUMBERED. WE WON'T EVER RE-RELEASE AN EXACT ITERATION. THIS IS OUR WAY OF MAINTAINING EXCLUSIVITY AND INTRINSIC VALUE IN EVERY ONE OF OUR UNIQUE ITEMS.

DO YOU OFFER CUSTOMIZATION?

YES, IN FACT, WE DO. PARTICULARLY WITH OUR TIME-PIECES, WE DO ACCEPT CUSTOM ORDERS FOR AN ADDED COST.

DO YOU SHIP INTERNATIONALLY?

YES. WE SHIP WORLDWIDE.

WHAT WARRANTY DO YOU OFFER?

WE OFFER A STANDARD WARRANTY OF 2 YEARS. EXTENDED WARRANTY IS AVAILABLE FOR VIP TROVE CLUB MEMBERS, OR FOR AN ADDITIONAL COST.

ARE YOUR WATCHES WATERPROOF?

OUR TIMEPIECES ARE TESTED AND CERTIFIED TO WITHSTAND WATER PRESSURE UP TO A 5BAR/ATM (DEPTH OF 50 METERS). IT CAN BE TAKEN SWIMMING FOR BRIEF PERIODS OF TIME, WORN IN THE SHOWER OR THE RAIN BUT SHOULD NEVER BE USED FOR WATER SPORTS OF ANY KIND.

WHERE ARE YOU BASED?

WE ARE A NY-BASED COMPANY.